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This Privacy Policy governs all websites and mobile applications owned or operated by Coway USA Inc. and its affiliated companies (“Company” or “we” or “us”) and any other services, applications, interactive features, social media, and resources offered by us through Internet websites, mobile devices or other devices or platforms (all of which are collectively referred to as the “Services”).  Your privacy is important to us, and we have prepared this Privacy Policy to explain how we collect, use, and protect Personal Information and Non-Personal Information (each, as defined below) when you use the Services and your choices for managing your information preferences. By using the Services, you agree to be bound by this Privacy Policy and the Terms of Use.

Information You Choose to Submit

We collect information that personally identifies you, such as your name, telephone number, billing and shipping address, credit card number, and other payment information, email address and other data that can be reasonably linked to such information (“Personal Information”) only if you choose to share such information with us. For example, you will be required to provide us with certain Personal Information to register with the Services and purchase products. The decision to provide this information is optional; however, if you decide not to register or provide such information, you may not be able to use some or all of the features of the Services, including, without limitation, making purchases. You may review, correct, update, or change your Personal Information, or remove your Personal Information from our direct marketing efforts, at any time by visiting your profile or account page in the Services, or by contacting us at: 4221 Wilshire Blvd., Suite 210, Los Angeles, CA 90010, Telephone 1-800-285-0982, Fax 1-323-556-8468,

Other than as set forth in this Privacy Policy, except for aggregate information that we may share with third parties in a manner that does not link such information to any individual, we will not share your Personal Information with third parties for their direct marketing purposes, unless you have given us permission to do so.  If, after providing consent, you want to opt out of having your Personal Information disclosed to third parties for their direct marketing purposes, please let us know by sending us an e-mail at or by writing to us at Coway USA Inc., 4221 Wilshire Blvd., #210, Los Angeles, CA 90010 Attn: Customer Service – Privacy.  Please be sure to include your full name, your name, the e-mail address you used to sign up with for the Services and your mailing address and specifically state that you do not want your personal information shared with third parties for their direct marketing purposes.

Information We Automatically Collect

We automatically collect information that does not reflect or reference an individually identifiable user (“Non-Personal Information”) to help us understand how our users use the Services. Like most websites, we automatically collect and use the data contained in log files. The information in the log files may include the IP address of the computer or server that you are using to access the Services, the IP address and/or the URL from the website you visited just before you visited our site, the URL of the page you visit upon leaving the Services, if any, and the type of browser and operating system and device you are using. This anonymous usage information may be associated with your username and profile, but we will not disclose the associated information to third parties.

Cookies and Web Beacons

We may use cookies (a small file containing a string of characters that uniquely identifies your web browser) and web beacons (an electronic file placed within a website that monitors usage). We may use cookies and web beacons to improve the quality of the Services. Most web browsers are initially set up to accept cookies, but you can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, certain features of the Services may not work if you delete or disable cookies. Certain of our Service Providers (defined below) may use cookies and web beacons in connection with the services they perform on our behalf, including, without limitation, targeted ad serving.

We may work with third-party advertising companies, which may use information about your visit to the Services in order to provide advertisements about goods and services that may be of interest to you on the Services and/or on third-party websites. From the Services, these companies may place or recognize a unique cookie on your computer or use other technologies such as web beacons or pixel tags. Our Privacy Policy does not cover any use of information that a third-party advertisement serving company may collect from you.

SMS abandoned cart disclosure

The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

Third-party data sharing

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Location tracking and location-based services

If your privacy policy mentions location tracking or location-based services, it must fully describe how that data is collected and for what purpose.

SMS Opt-in Disclosure

By submitting this form and signing up for texts, you consent to receive marketing text messages (e.g. promos, cart reminders) from Coway USA Inc at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Privacy Policy & Terms.

Do Not Track

Our Websites will not respond to web browser “do not track” signals that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time. Our mobile application will not respond to such signals.

How We Use Your Information

We may use Personal Information and Non-Personal Information for internal purposes, such as to process and fulfill your orders, to communicate with you regarding your orders and deliveries, to notify you of new products or services, to send service notifications, to customize the advertising and content you see, to improve the Services, to conduct research, to solicit your feedback and input about the Services, and to provide more relevant products, services, and advertisements and relevant information useful for customers on or through the Services. Such information may be combined with data collected from other sources so that we may further improve the relevance of products, services, and advertisements offered on or through the Services.

How We Share Your Information

Other than as set forth in this Privacy Policy, except for aggregate information that we may share with third parties in a manner that does not link such information to any individual, we will not share your Personal Information with third parties, unless you have given us permission to do so.

Single-Sign-On Services.  We offer a single-sign-on service with certain third-party applications and services with whom we have a trusted relationship.  The single-sign-on allows you to access and use the third-party applications using your Coway account information.  In order to enable the single-sign-on service, we share personal information with the third-party providers of these applications and services.  These third-party providers agree with us to use such personal information solely for the purpose of enabling the single-sign-on and agree not to use or disclose such personal information for any other purposes.  They also agree to implement and maintain security procedures and practices appropriate to the nature of the information involved in order to protect your information from unauthorized access, destruction, use, modification, or disclosure.

Service Providers.  From time to time, we may establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy practices are consistent with ours (“Service Providers”). For example, we may contract with Service Providers to provide certain services on our behalf, such as production and fulfillment, payment processing, hosting and maintenance, data storage and management services, and marketing and promotions. We provide our Service Providers with the information reasonably necessary for them to perform these services, which information may include certain Personal Information such as your name and email address. Each Service Provider must agree to implement and maintain reasonable security procedures and practices appropriate to the nature of the information involved in order to protect your information from unauthorized access, destruction, use, modification, or disclosure.

Aggregate Information.  We may use, and disclose to third parties, certain Non-Personal Information regarding the Services (e.g., the total number of persons purchasing particular items, the aggregate number of purchases from a particular geographic location, etc.). However, such information does not identify you individually.

Our Affiliates.  We may disclose your information with entities controlling, controlled by, or under common control with the Company.

Legal Disclosures.  In certain instances, we may disclose your information when we believe it is necessary to identify, contact, or bring legal action against persons or entities in order to protect us or our users, or when we believe that the law or legal process requires such disclosure. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Services for illegal reasons, such as an intellectual property rights violation, or to commit fraud.

Change in Control Transactions.  In addition, in the event that the Company is merged, sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer your information in connection with such transaction.

Links to Other Sites and Third-Party Applications

The Service may contain links to websites operated and maintained by third parties over which we have no control.  Also, as described in the Terms of Use, you may be able to use your account and password information to log-in to Third-Party Applications (although we do not share your account or password information with the providers of such websites and applications).  Privacy policies on such linked websites or Third-Party Applications may be different from our Privacy Policy.  You access such linked websites and Third-Party Applications at your own risk.  We encourage you to review the privacy policy of any such linked website or Third-Party Application that you visit or use to understand their collection, storage, and use of your information.


Information that we collect is stored on servers using standard security procedures and practices appropriate to the nature of the information in an effort to protect information from unauthorized access, destruction, use, modification, or disclosure. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Services, we cannot and do not guarantee or warrant the security of any information you transmit on or through the Services, and you do so at your own risk.


Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country, including in the United States and South Korea. If you are located outside the United States, please be advised that the laws in the United States may not be as protective of your privacy as those in your location. By using the Services, you agree that the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.

Children’s Privacy Statement

We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records.

Privacy Policy Changes and Questions

From time to time we may modify or amend this Privacy Policy in order to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be communicated in this page so please check back on occasion. We also may post a notice on our Sites or send an email describing the changes. Your continued use of the Services constitutes your agreement to abide by the Privacy Policy as changed. If you object to any such changes, your sole recourse shall be to cease using the Services. If you have questions or would like additional information about our privacy practices, you may contact our Privacy Officer by contacting 4221 Wilshire Blvd., #210, Los Angeles, CA 90010, Telephone 1-800-285-0982, Email






Terms of Use

These Terms of Use govern your use of all websites and mobile applications owned or operated by Coway USA Inc. and its affiliated companies (“Company” or “we” or “us”) and any other services, applications, interactive features, social media, and resources offered by us through Internet websites, mobile devices or other devices or platforms (all of which are collectively referred to as the “Services”). BY USING THE SERVICES, YOU ACCEPT AND AGREE TO THESE TERMS OF USE. If you do not agree to these Terms of Use, you may not access or otherwise use the Services.

Rights in Materials

As between you and Company, Company owns the Services, all the content (including, for example, audio, photographs, illustrations, graphics, other visuals, video, copy, software, etc.), code, data and materials on the Services, and the look and feel, design and organization of the Services. This includes all intellectual property and proprietary rights in these materials. When you use the Services or download materials from the Services, you do not acquire any ownership of any such content, code, data, or materials.

The Services are only for your personal, non-commercial use. You may not make any commercial use of the Services, or any content, code, data or materials on the Services, unless you have received our prior written permission.

Except as we expressly permit, you may not download, display, copy, distribute, modify, perform, transfer, create derivative works from, sell, or otherwise exploit any content, code, data, or materials on the Services. Doing so may violate or infringe copyright and other laws of the United States and other countries, as well as applicable local and state laws, and may subject you to liability for such unauthorized use.


The trademarks, logos, service marks, and trade names (collectively the “Trademarks”) displayed on the Services are registered and unregistered Trademarks of Company (or other rights holders) and may not be used in any manner that is likely to cause customer confusion, or that disparages or discredits Company or the applicable rights holder. You do not receive, by implication or otherwise, any license or right to use any Trademark displayed on the Services without our prior written permission.

User Information

When you use or register for the Services, you may be asked to provide certain personal information to us (“User Information”).  You agree that your User Information will be accurate and complete and that you will keep it up to date.  Our information collection and use policies with respect to such User Information are set forth in our Privacy Policy. The Privacy Policy is part of these Terms of Use.
You are solely responsible for the accuracy and content of your User Information.

Use of the Services

Your account and password may be used to access any of the Services.  Our single-sign-on service may enable you to access third-party services as well.  You are responsible for your use of the Services and for any use of the Services made using your account.  Accordingly, you are responsible for maintaining the confidentiality of your account and password.  You agree to notify us immediately of any unauthorized use of your account and password or other User Information.

Our goal is to create a positive and safe experience when you and others use the Services. To promote this goal, we prohibit certain kinds of conduct that may be harmful to other users or to us. When you use the Services, you may not:

  • send unsolicited or unauthorized advertising or commercial communications, such as spam;
  • transmit any malicious or unsolicited software;
  • use any means to “scrape,” “crawl,” or “spider” any web pages contained in the Services;
  • use automated methods to send more requests to the Company servers in a given period of time than a human can reasonably produce in the same period by using a conventional web browser; or
  • interfere with or disrupt the Services.

We reserve the right to suspend, refuse service and/or terminate access to the Services without prior notice for any user who violates these policies.

Mobile Terms of Service

The Coway USA Inc mobile message service (the "Service") is operated by Coway USA Inc (“Coway USA Inc”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Coway USA Inc’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Coway USA Inc through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Coway USA Inc. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18665167532 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Coway USA Inc mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18665167532 or email

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.


If you provide us with any ideas, know-how, concepts, techniques, comments, criticisms, reports, or other feedback (“Feedback”), whether oral or written, we may use them for any purpose. We may do so without notice to you and without paying any compensation to you. All Feedback is and will be considered non-confidential and non-proprietary.


You will fully compensate us and our directors, officers, employees, and agents (that is, you will indemnify and defend us and them, and hold us and them harmless) for any and all claims, liabilities, costs, and expenses, including reasonable legal fees costs, arising from your use of the Services or your breach or violation of law or these Terms of Use.

We may, at our own expense, assume the exclusive defense and control of any matter otherwise subject to compensation by you, and in such case, you agree to cooperate with our defense of such claim.

Orders for Products and Services

We make certain products available for sale to visitors and/or registrants of the Services. Our policies for pricing, shipping, and returns, as well as information regarding limitations on the availability of certain products, are located at

You may only order products if you are 18 years old or older or of the age of legal majority. If you place an order, you promise that you meet these requirements.

You agree to pay in full the prices for any purchases at the time of your online order by using any payment means acceptable to Company. You agree to pay all applicable taxes. If payment is not received by us from your credit or debit card issuer or its agents, you agree to pay all amounts due upon demand by us.

You may not resell any products purchased through or via any of the Services for commercial purposes.

Third-Party Websites and Applications

You may be able to access or use the Services from a third-party website, Internet resource, or software application (“Linked Sites”). You may also be able to access and use a Linked Site from a link available on the Services. We have no responsibility for Linked Sites. The inclusion of any link to such Linked Sites anywhere on the Services does not imply our endorsement, sponsorship, or recommendation of that site or of any product or service offered by that site. We do not promise that the contents of any Linked Site are accurate or compliant with local, state or federal law, including any intellectual property laws. Your use of any Linked Site is at your own risk and you assume all responsibilities and consequences resulting from such reliance.

As a convenience, you may use your account and password information to log-in to certain third-party websites and applications (“Third-Party Applications”).  However, we do not share your log-in credentials or any other information with the providers of such Third-Party Applications.  Your use of such Third-Party Applications will be governed by the applicable terms of service and privacy policies established by the third-party providers.  We have no responsibility for such Third-Party Applications.





Using the internet may expose you to certain risks. We are not responsible for any viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in the Services or from downloading any materials, data, text, images, video, or audio from the Services.

We try to ensure that the information posted on the Services is correct and up-to-date, but it may not be. We may change any of the information provided on the Services at any time and without any prior warning. We will not be liable for any inaccuracy or omission concerning any of the information provided on the Services or about any merchandise offered on the Services.






Applicable Laws

We direct the Services to users located primarily in the United States. The Terms of Use and the relationship between you and us shall be governed by the laws of the State of California, without regard to its conflict of laws provisions. We do not represent that materials on the Services are appropriate or available for use in locations to which we have not directed the Services. Persons who choose to access the Services from locations to which we do not direct the Services do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.


Company may change, suspend, or discontinue any aspect of the Services at any time. If you violate any of these Terms of Use, your permission to use the Services automatically terminates.

Changes to Terms of Use

Company may, at its sole discretion, change, add to or remove any portion of these Terms of Use at any time. Changes in these Terms of Use will be effective when posted on the Services. Your continued use of the Services and/or the services offered on or through the Services after any changes to these Terms of Use are posted will be considered acceptance of those changes.


You and Company agree that we will resolve any disputes between us through binding and final arbitration instead of through court proceedings. You and Company hereby waive any right to a jury trial of any Claim. All controversies, claims, counterclaims, or other disputes arising between you and Company relating to the Services or these Terms of Use (each a “Claim”) shall be submitted for binding arbitration in accordance with to the JAMS/Endispute Comprehensive Arbitration Rules and Procedures in effect as of the date hereof, including the Optional Appeal Procedure provided for in such rules (the “Arbitration Rules”). The arbitration shall be conducted in Los Angeles County, California before a single neutral arbitrator appointed in accordance with the Arbitration Rules. The arbitrator’s decision shall be controlled by these Terms of Use and any of the other agreements governing your use of the Services. The arbitrator shall not have the power to award punitive damages against any Party. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs, documents, or other evidence submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.


This section limits certain rights, including the right to maintain a court action, the right to a jury trial, the right to participate in any form of class or representative claim, the right to engage in discovery except as provided in the arbitration rules, and the right to certain remedies and forms of relief. Other rights that you or company would have in court also may not be available in arbitration.


Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found to be invalid, the parties nevertheless agree that the arbitrator or court should try to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Use shall remain in full force and effect.

We are well aware of the importance of the privacy of the members (hereinafter “Coway IoCare member”) who use the website ( of Coway Co., Ltd. (hereinafter “Company”). So we abide by the following privacy policy: This privacy policy is subject to change according to the company’s policy. Members are recommended to check for any changes on the website of the “Coway IoCare Members” at any time. The privacy policy of “Coway IoCare member” will be updated if there is any change in laws or guidelines related to the policy. The privacy policy includes the following:


  1. Collection of personal information and purpose of use
  2. Processing and retention period of personal information
  3. Providing personal information to a third party
  4. Consignment of personal information processing
  5. Procedures and methods of destroying personal information
  6. Chief Privacy Officer
  7. The rights of the legal representative of the member and how to exercise them
  8. Member’s rights and obligations
  9. Technical and administrative measures to protect personal information
  10. Matters concerning installation and operation of the automatic collection device of personal information, and rejection to it
  11. Change of privacy policy and obligation of notification


  1. Collection of personal information and purpose of use

(1) The purpose of collecting personal information of the members is to collect the minimum information necessary to confirm the identity of the members and their intention to use our services, and provide appropriate services to them. We may collect additional information when necessary to deal with payments, delivery and complaints.

(2) The Company will not use this information for any other purpose other than the original purpose of collection, or will not provide it to a third party without the consent of the member.

(3) The Company collects the following personal information for membership, smooth customer counseling, confirmation of identity, delivery and confirmation of notices, communication procedures such as confirmation of the personal intention, and provision of services (products) and events.

Coway IoCare member”
(Web, Mobile)
Member management, identity verification, and service provision(Required) Full name (nickname), member ID, mobile phone number or email
* When using a registered product, you’re required to provide your mobile phone number
(Optional) Mobile phone number or email
 Order and paymentName of financial institution, credit card number (card number, expiration date), and account number
 Delivery and installation of goodsRecipient and service user name, phone number, address, invoice number, product information (product name, model name, bar code number, etc.)


(4) The Company may collect personal information in the following manner:
Homepage, mobile service (web/app) membership, writing, fax, telephone, call center, event participation, etc.

(5) For collecting personal information, the Company shall establish procedures so that the minimum personal information required for service provision is classified as “mandatory information” and other personal information is classified as “optional information”. The Company does not refuse to provide its services to those who do not provide further personal information other than the minimum personal information needed for the membership.


(6) Collection and use of personal information via smartphone mobile apps

  1. Before collecting or transmitting the personal information of the members, we notify them of the fact and obtain their approval.
  2. Even if the app is deleted from the smartphone, the member’s account will be retained, so please contact Customer Center (1588-5200) to withdraw the membership and remove your records.


  1. Processing and retention period of personal information

(1) In principle, the personal information of the member is destroyed without delay when the purpose of collecting and using the personal information is achieved.

(2) If it is necessary to preserve the information in accordance with relevant laws such as the Commercial Act, the Act on the Consumer Protection in Electronic Commerce, etc., the Company keeps the member’s information for a certain period as stipulated by the relevant laws and regulations.

Related ActsInformationRetention period
Act on the Consumer Protection in Electronic Commerce, etc.Records of agreement or withdrawal5 years
Records of payment and goods supply5 years
Records of consumer complaints or disputes3 years
Protection of Communications Secrets ActWebsite access history3 months


  1. Providing personal information to a third party

The Company, in principle, does not use personal information of members or provide it to other persons, or other companies or organizations beyond the notifications stated in “1. Purpose of Collection and Use of Personal Information”. However, the following exceptions apply:

(1) If the member agrees to provide their personal information to a third party

(2) If there are special regulations in other laws


  1. Consignment of personal information processing

In order to provide good services, the Company entrusts its tasks to an external agency (hereinafter “personal information processing consignment”) with regard to collection, storage, processing, use, provision, management and destruction of personal information.  When any of the following items are changed, we will also obtain the member’s consent.

  1. A person who is entrusted with handling personal information
  2. Consigned services for personal information processing

(2) The company entrusts personal information processing as follows:

TrusteeConsigned servicesRetention and use of personal information
AWSSystem construction, maintenance and operationUntil the consignment purposes are
fulfilled, and the contract ends
SureMSend SMS
Agenda NYCMarketing agency


  1. Procedures and methods of destroying personal information

(1) The Company shall, in principle, destroy the personal information provided by the member without delay after the purpose of collection and use has been achieved.

(2) The information collected through membership registration is stored in a separate DB after the purpose is achieved, and deleted after a certain period of time.


  1. Chief Privacy Officer

We value your opinions very much, and you can report to the privacy protection authority regarding the complaints about privacy that may arise while you use our services. (1588-5200,

Chief Privacy OfficerNameOrganizationPosition
Privacy ManagerAhn JinhyeokICT Strategy RoomChief
Privacy ManagerNam DongoInformation Strategy TeamTeam Leader
Complaints handling of personal informationJung JinheeInformation Strategy TeamTeam member

In addition, you can contact the following organization to resolve a dispute or consult about personal information infringement.
– Total support portal for personal information protection:
– Privacy Call Center and Dispute Mediation Committee: an area code)118
– Cyber Crime Investigation Division, Supreme Prosecutors’ Office: (With no area code)
– Cyber Bureau, National Police Agency: / 182 (With no area code)


  1. The rights of the legal representative of the member and how to exercise them

(1) The members and their legal representatives may at any time view or modify their own personal information, and may request to terminate their subscription.
(2) You can view or correct your personal information, or withdraw your membership after your identity is confirmed by clicking “Change personal information” or “Withdraw membership” (withdraw your consent).
(3) If you contact the personal information manager in writing or in person by phone or e-mail, we will check and take actions.
(4) If a member requests correction of an error in personal information, we will not use or provide the existing information until the correction is completed. Also, if wrong personal information has already been provided to a third party, we will notify them of the fact so that corrections are made without delay.
(5) As for the personal information that has been revoked or deleted at the request of the members or their legal representative, the Company shall process it according to the “Article 2 Processing and Retention Period of Personal Information“, and shall not view or use it for other purposes.


  1. Member’s rights and obligations

Members shall be responsible for the damage caused by incorrect information entered by them, and for maintaining the security of ID and password. Those who enter false information or steal private information, they may lose membership or their access to the service may be suspended. The member must comply with the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and the Personal Information Protection Act and other personal information laws.

  1. Technical and administrative measures to protect personal information

The Company takes the following technical and administrative measures to ensure that personal information of members is not lost, stolen, leaked, altered or damaged in the process of handling it.

We apply protection measures such as encryption of personal identification information to keep it from hacking, training of handling staffs, minimizing the number of the handling staffs, and operation of a dedicated organization for protection of personal information.


  1. Matters concerning installation and operation of the automatic collection device of personal information, and rejection to it

The Company uses “cookies” that store and retrieve information from members in order to provide customized services to members.
A cookie is a small amount of information that a server (HTTP) running a website sends to a member’s computer browser, and is stored on the hard disk in the member’s PC.
The company uses cookies for the following purposes:

(1) The purpose of the cookies
Cookies are used for target marketing and customized services as they can help analyze the access frequency and visit time of members and non-members, grasp member’s tastes and interests, and identify the level and frequency of member’s participation in various events.

(2) Installing / operating and rejecting cookies
Members have options of accepting cookies. Through the options in the web browser, members can choose whether to allow all cookies, or check each time a cookie is saved, or refuse to accept all the cookies.
However, if you refuse to save cookies, you may not be able to use some services that require login.
– How to set cookies (for Internet Explorer): From your web browser, go to Tools > Internet Options > Privacy at the top.


  1. Change of privacy policy and obligation of notification

If you add, delete or modify the content of the current privacy policy, you will be informed through the “Notice” on the website at least seven (7) days before the revision. However, if there is a significant change in the member’s rights, such as the collection and use of personal information and providing it to a third party, we will notify you at least thirty (30) days in advance.

– Effective date: December 20, 2017

Article 1. Purpose

The purpose of these terms and conditions is to stipulate basic conditions of rights and duties of Coway Co., Ltd. (hereinafter, “Company”), and members and customers for use of Coway IoT services.


Article 2. Definition of Terms

The terms used in the terms and conditions are defined as follows:

① ”Products” are defined as all of products allowed of applying Services manufactured and sold by Company including air cleaner, water purifier, bidet, mattress, water softener, and air quality diagnosis device. Scope of products (devices) applied with Services may be added or deleted dependent upon situations of Company.

② ”Service” is defined as services and their additional services that provide functions of device control, climate and air quality information and other contents via linkage with Products installed at home or business place of Member or Customer and applications provided by Company.

③ ”Member” is defined as an individual who owns Coway IoCare Account, and uses Services provided by Company for Products.

④ “Customer” is defined as purchaser of product (equipment) manufactured and sold by Company upon rental or lump sum payment basis.

⑤ “Company” is defined as Coway Co., Ltd. that provides Member or Customer with Services. Affiliates and overseas corporations (including branches) of Company, or third party specified by Company may, however, perform duties of company in accordance with these terms and conditions, or be beneficiary pursuant to these terms and conditions.

⑥ “Affiliate” is defined as an individual or a corporation that makes use of Service to provide Member with information, contents, software and solution of Product of Affiliate dependent upon conditions stipulated in these terms and conditions.


Article 3. Specifics of Services

① Services provided by Company are as enumerated below. Specifics of Services are fully described on WEB or application of each Service:

– Customer who purchases Product of Company only is registered with Purchaser Authority when registering product on Service; and all other Members other than Customer is registered with guest authority. When Member registers product on Service with authority authentication number of Product obtained from Customer purchased Product, he/she is registered with authority of the number when entering the number.

– Customer is entitled to change authority settings for Product on product setting menu of Service, and assign authority authentication number to Member with guest authority. If Member other than Customer registers product, device is only registered without authority.

– When Member other than Customer registers product, registration is made with guest authority or no authority, and Member may make request for authority authentication to Customer.

– If Customer receives request for authority authentication by Member not purchased product when registering product of Customer, Customer may allow authority authentication after checking information of Member requesting for authority authentication (phone number). If Customer do not desire authority authentication, request may be deleted on product settings menu.

– Service of confirmation, control, checking and monitoring of conditions of Product installed at home or business place at local or remote distance, or via WEB or applications

– Service that real-time checks or automatically detects movement via senor embedded in Product, and provides alarms

– Services supplementing Services stipulated in each subparagraphs above, of new Services

② Specifics and scopes of Services may vary upon countries and terminals, and country of supplying Services may vary upon functions. Services are in principle, provide round the clock.

③ When Member operates Product at remote distance, energy consumption takes place, and operating Product for an extended period of time, risks such as fire may take place due to overheat, failure or short circuit of Product. Member is solely responsible for the risks, and Company never bears for the risks.

④ Use of Service requires access to or connection with equipment via mobile network or internet. Member is solely responsible for expenses incurred from access to or connection with mobile network or internet for use of Services.

⑤ It is allowed to automatically down load and update software (including firmware of product) used for Company services. The purpose of software update is to improve capability, security and stability of service or product; however, bug correction, improvement of functions of service and product, software update, and improvement of functions (including entirely new version) may be included. Automatic update may continuously be provided even after Member withdraws from service account as long as product is kept connected via mobile network or internet.

⑥ Types and specifics of Service supplied by Company may vary dependent upon in-house policies of Company and Affiliate.


Article 4. Service Provider

Service is available at Product of Company supporting Service, and Product linked with WEB or application for each Service provided by Company. Company may provide Service for Product of Company.


Article 5. Service Fees

① Service provided by Company is free. Use of Service may be converted into charged services upon change of policies of Company, and additional services may be launched that is applied with service fees and conditions.

② When purchasing consumables of Product via Service, service fee is separately billed.


Article 6. Protection of Personal Information

① Company is entitled to collect the least personal information required for use of Service by Member upon consent of Member. Laws and decrees for protection of personal information apply to collected personal information.

② Company commits its best endeavors into protection of personal information of Member. Refer to personal information treatment policies of Company for further information on methods of protection and treatment of personal information of Member by Company.

③ Member consents on collection and use of personal information in accordance with personal information treatment policies of Company.


Article 7. Protection of Minors

① Use of Service by minor member requires consent in advance from legal agent (e.g., parents). Legal agent of minor member shall (i) monitor use of Service by minor, (ii) bear all of risks and responsibilities relevant to use of Service by minors, and (iii) guarantee correctness and trustfulness of information submitted by minor.

② If charged service is added to Service, legal agent may cancel use of charged services by minor. In such a case, legal agent shall prove identity of legal agent of Member to Company, and shall make cancellation indication with method allowed of confirmation and preservation.      If minor subscribes membership with resident number of other adult, or uses payment information of adult without consent of the latter to make Company falsely believe that such minor is competent for payment, use of charged service is not allowed of canceling.


Article 8. Requirements to Comply with when Using Service

① Member shall comply with these terms and conditions, all guides provided to Member by Company, and all of laws and decrees applied to Member.

② Member shall use Service for personal and nonprofit purpose in private place of Member (e.g., home).

– Behavior that may cause fault or interruption of Service

– behavior of using Service for purposes other than those stipulated in the terms and conditions

– Behavior breaching portrait right, personal right, intellectual property right, honor right, privacy right, or legal or contractual rights of third party

– behavior of using Service for the purpose of property benefits to himself/herself or others, or to damage others

– Behavior of lending or transfer of authority for use of Service of his/her own, or assignment of access authority to others, or behavior embezzling personal information of others

– Behavior assigning authority to third party for executing software or codes by making use of Service, or behavior distributing virus or other malicious software and codes through Service

– Behavior avoiding technical protection action of Company, or getting such action impotent

– Behavior of using Service with automated tools other than software or hardware allowed by Company without consent in written

– Behavior inhibited in in-house guides of Company and in applicable laws and decrees, or behavior harming public order and standards for decency


Article 9. Ownership of Rights

①   Company (or lincesee of Company) owns intellectual property rights of Service and any data included in it (including copyright, trademark right, patent right, utility model right, design right, database right and trade secret), and all of legal rights such as ownership and rights of use and profits. These include design, layout, logo, brand, apparent shape, expression and graphic of Service, including but not limited to software, documents and other data indicated on Service as well as all of information and data provided via Service.

② Member is allowed to use Service within scope explicitly permitted in accordance with the terms and conditions.

③ Member shall not duplicate, redistribute or reposting Service or let others use Service for commercial purposes without consent of Company in written in advance or execution of agreement with Company. Further, Member shall not rent, lend, relicensing, sales, transfer, providing as mortgage or move Service.


Article 10. Limit on Responsibilities

① Company neither guarantees nor verifies for any of the followings enumerated below for Service:

– Supply or non-interruption of supply round the clock or at certain timeframe; and safety or no error of contents of Service

– Compliance with of requirements of Member, or satisfaction of capabilities or functions at certain level

– Safeguard against virus, damage or other security intrusion. Company, however, commit reasonable endeavors into protecting Member from security instruction incidents at the current technology level.

② Company is responsible for direct damages only out of damages incurred to Member because of intentional or significant fault of Company relevant to use of Service, and is not responsible for any other indirect, incidental, extraordinary or consequential loss.

③ Company is not responsible for failure of use of Service or damages resulted from cause which Member is solely responsible for such as violation of the terms and conditions or applicable laws and decrees.

④ Company is not responsible for damage incurred on Member in case of failure in supply of Service due to Acts of God or similar force majeure.

⑤ Service may contain contents, data, information, software or hyperlink provided from Member or third party. Company has no control over the same, and does not guarantee or is not responsible for legibility or precision of the same.

⑥ Information, document, software and other data contained in Service are provided ‘as is’ basis. Company tries to provide precise and updated data; however, is not responsible for error, defect or incorrectness of data.


Article 11. Legal Relationship between Members, and between Member and Third Party

① The terms and conditions do not give effects on legal relationship between Member and third party; Separate terms and conditions of third part may apply to Member.

② Member shall solely be responsible for responsibility for data exchange with other Member on Service. Company does not guarantee precision or legibility of information, data or other materials posted or exchanged by Member in relevance with Service, and does not intervene in civil or criminal issues resulted from defamation or other illegal behaviors during use of Service between Members or between Member and third party, and is not responsible for the same.


Article 12. Posting of Advertisement

① Some of Service are supported by profit from advertisement. Company may post information of advertisement and public notice on Service, add it to Products and WEB or application provided by Company, and may provide Member consented on receiving with this information via appropriate methods such as text messages and push notification. Member is entitled to make request for termination of supply of such information to Company via phone or e-mail whenever he/she desires to do so.

② If information relevant to advertisement and public notice supplied by Member and Company is used, or communication or trade is attempted with advertisement owner, such issues shall fully be rested on responsibility between Member and advertisement owner. Accordingly, Company shall not bear any responsibilities or duties for the same unless there is cause which Company is responsible for.


Article 14. Interpretation of Terms and Conditions

Issues or interpretation not stipulated in the terms and conditions shall be interpreted in accordance with Coway IoCare-Terms and Conditions of Use by Member. Should these terms and conditions and other individual terms and conditions such as Coway IoCare-Terms and Conditions of Use by Member deviate or conflict each other, these terms and conditions prevail for Coway IoT Services.



These terms and conditions shall enter into force as of Dec. 20, 2017.

Article 1. Purpose

The purpose of these terms and conditions is to stipulate rights, responsibilities, duties, and other requirements of COWAY Co., Ltd. (hereinafter, “Company”) and members of Company relevant to general services related to COWAY supplied by Company (all of services supplied by or relevant to Company.


Article 2. Definition of Terms

The terms used in the terms and conditions are defined as follows:

  • Product is defined as good manufactured sold by Company.
  • Service is defined as various services supplied by Company to Members independent from terminals where service is implemented (including cable and wireless devices such as PC and mobile phone).
  • Member is defined as a person who accesses service of Company, executes agreement of use with Company for use of Service provided by Company in accordance with these terms and conditions
  • ID is defined as a mobile phone number, e-mail address, and combination of letters and numbers specified and approved by Company for identifying Member, and use of Service.
  • Password is defined as combination of letters or numbers specified by Member for checking identity of Member with specified ID and protecting confidentiality.
  • Posting is defined as all of contents posted by Member while Member uses Services, which includes codes, letters, voice, audio, image and moving pictures, files and links posted by Member on Service.
  • “Customer” is defined as purchaser of product (equipment) manufactured and sold by Company upon rental or lump sum payment basis.
  • Affiliate is defined as subsidiary company or contractor which executes agreement with Company, and is capable of providing services to Member within contracted scope.


Article 3. Validity, and Posting and Amendment of Terms and Conditions

  • Company shall post specifics of these terms and conditions on initial service screen or subscription screen to allow Members easily view and understand such specifics, and keep such terms and conditions posted to allow Members check contents of the terms and conditions after successful subscription.
  • Company is entitled to amend the terms and conditions if required for operation of services unless such amendment does not breach applicable laws and decrees. Validity of the amended terms and conditions applies to Members subscribed before amendment also.
  • In such a case of amendment of the terms and conditions, Company specifies application date and amendment reason of such amended terms and conditions no later than seven days before applying amended terms and conditions, and notifies amended terms and conditions together with the terms and conditions before amendment in accordance with the method stipulated in Paragraph 1. Should it be required to urgently amend the terms and conditions because of inevitable reason, Company may immediately amend the terms and conditions, and makes pubic notification of such inevitable reason of amendment of the terms and conditions.
  • Should member do not explicitly indicate opinion of denial of the terms and conditions amended, and clearly notified or noticed by Company in accordance with the methods stipulated in the previous paragraph of this article, such member is assumed agreed with the amended terms and conditions.
  • Member not agreeing application of amended terms and conditions is entitled to terminate use of service, and to withdraw his/her membership. Member continuously using service after amendment of the terms and conditions (after posting of notification and notice) is assumed agreeing with the amended terms and conditions.


Article 4. Terms and Conditions, and Rules

  • Company may stipulate specifics of individual services, and post and notify separate terms and conditions, and polices dependent upon such services and their contents.
  • If applicable laws and decrees stipulate analysis of specifics not indicated the terms and conditions, such laws and decrees shall be observed.


Article 5. Subscription and Executing Agreement of Use

  • Person who desires to be “Member” (hereinafter, “Subscription Applicant”)is allowed of membership when the person makes application for subscription, and Company accepts such application (upon execution of agreement) after making consent on the terms and conditions and personal information treatment policies of Company.
  • Member is allowed of using services only after acquiring authentication through authentication methods specified by Company after providing Company with personal information for identification of identity of Member. Should Subscription Applicant fail in acquiring authentication via authentication methods specified by Company, such Subscription Applicant may be limited on subscription and services.
  • Company shall, in principle, accept use of services for application by Subscription Applicant. Company may, however, not accept application, or cancel or terminate subscription (executing of agreement) even if successful subscription has been complete in any of the cases enumerated below:

– Subscription Applicant experienced loss of membership pursuant to the terms and conditions; except he/she is allowed of subscription again by Company.

– Subscription Applicant uses information or title of others, or indicates false information.

– Subscription Applicant fails in indicating mandatory information specified by Company.

– Subscription Applicant is not approved because of reasons that he/she is responsible for, or makes application by violating other specified conditions.

– Subscription Applicant commits behaviors violating Framework Act on Telecommunication, Telecommunication Business Act, Telecommunication Ethics Platform, Deliberation Provisions of Telecommunication Ethics Board, Computer Programs Protection Act, Personal Information Protection Act, Use and Protection of Credit Information Act, At on Promotion of Information and Communication Network Utilization and Information Protection Act, and other applicable laws and decrees, and the terms and conditions.


  • Once accepting application for subscription in accordance with Paragraph 1, Company is entitled to make request for verification of real name and authentication of identity of Subscription Applicant through independent institutes dependent upon types of Members and Services.
  • Company may suspend approval of application for subscription, if Company experiences insufficient systems for services, or technological or management troubles.
  • If application for subscription is denied or suspended in accordance with the provisions in Paragraphs 3 and 5, Company shall, in principle, notice the same to Subscription Applicant.
  • Execution data of agreement of use shall be the date indicated on application procedures by Company.
  • Company may differentiate use of services for Members different classes of Members dependent upon the policies of Company in use hours, frequency of use, service menus, product registration methods, and service contents.
  • Company may impose limitation on Members of use of services, or dependent upon classes of Members for compliance with regulations on classes and ages pursuant to Act on Promotion of Cinemas and Videos, and Juvenile Protection Act.

Article 6. Management of Member Information of Members

  • Member is entitled to read and correct his/her account information whenever needed through the personal information management screen.
  • If information is changed from information recorded when applying for subscription, Member shall notify such change to Company via online media, e-mail or other methods.
  • Company shall not be responsible for any loss resulted from failure in notifying changes stipulated in Paragraph 2 to Company.
  • Member shall solely be responsible for management of his/her ID and password, and shall not provide ID and password to third party.
  • Company may restrict use of ID if ID of Member is probable of disclosure, is considered antisocial or damages social morals and good manners, or misunderstood as Company or administrator of Company.
  • Should Member recognize abuse of ID or password or use by third party, Member shall immediately notify the same to Company, and follow guides or instruction of Company.
  • Company is not responsible for any loss resulted from failure in notifying such issue stipulated in Paragraph 6 by Member to Company or in following guide or instruction of Company even if Member notifies the same to Company.
  • When Member purchases product (device) manufacture and sold by Company, and registers product (device) on Service, Member shall be authenticated in accordance with methods specified by Company by making use of mobile phone number used by Member.
  • Company is entitled to use account information of Member such as name, and profile photos for services requiring account of Company. Company is also entitled to change previous name related to Member account of Company for consistent indication of name of Member.


Article 7. Notice to Member

  • Company may make notice to Member in SMS or e-mail forms via account information of Member (e.g., mobile phone number/e-mail address) unless specified in the terms and conditions otherwise. If such information is false or Member fails in recognizing notice, or notice is not transmitted due to trouble of management firm of information, Company is not responsible for notification.
  • If Company makes notification to unspecified number of Members, Company shall post such notification on bulletin board or initial screen of Service for seven days or longer, shall not be responsible for damage resulted from Member’s failure in reading posted notification.
  • Company may provide information or advertisement determined useful for Member via account information, and Member not desiring such information is entitled to deny receiving such information on personal information management menu. Company may, however, transmit public notice such as change of terms and conditions of membership, personal information treatment policies, and significant marketing policies that Member shall recognize independent from denial of receiving of Member.


Article 8. Duties of Member

  • Member shall provide actual information of his/hers when subscribing (executing agreement), and immediately correct changes of such information, if any. Loss caused by failure in correction of change shall be born by Member.
  • Member shall not use ID or personal information of others.
  • Member shall comply with requirements stipulated in the terms and conditions and applicable laws and decrees, and shall solely be responsible for any and all of losses resulted from negligent management of personal information.
  • Member shall monitor his/her ID for embezzlement by others from time to time, and immediately report probability of embezzlement or illegal use of ID to Company, if detected.
  • Member shall solely be responsible for any and all of losses resulted from failure in normal termination (logout) after using service. Member shall also not use services provided from Company by making use of methods other than official methods recognized by Company.
  • If Member detects bug or defect on Service while using Service, Member shall report the same without delay, and shall not abuse the same.
  • Member shall comply with regulations stipulated in the terms and conditions, guide on use, cautions relevant to Service, and other notices from Company, shall not commit behaviors that may interrupt normal operation of Company business.
  • If mobile phone number authenticated when registering product (device) on Service is changed, Member shall change mobile phone number information on My Information, or Account Information menu.


Article 9. Duties of Company

  • Company does not commit behaviors inhibited in the terms and conditions and applicable laws and decrees.
  • Company commits its best endeavors into providing Member with consistent and stable Service.
  • Company shall treat opinion or complaints raised by Member relevant to use of Service, if such opinion or complaint is recognized reasonable. Should Company be, however, incapable of immediate treatment of such opinion or complaint, Company shall notify Member of reason and treatment schedule.
  • In case of acquisition, merge or disposal of assets of Company, Company keeps confidentiality of personal information secured, and provides user with notice before personal information transferred to other company is applied with personal information processing policies of such company.


Article 10. Supply of Services

  • Services provided by Company are as enumerated below:

– Information via product after registering product (device) manufactured and sold by Company, and services supplying contents (e.g., climate/air quality data) supplied by Company

– Services additionally developed by Company, or provided to Member through execution of affiliate agreement with other companies

  • Company may divide Services in certain scopes, and specify available time of Service in each scope. In such a case, Company makes notification of specifics of the same in advance.
  • Services are in principle, provide round the clock.
  • Company may temporarily stop supply of Service in cases of maintenance/inspection of information and communication systems such as computer, communication interruption or reasonable causes for management. In such a case, Company notifies the same to Member with methods stipulated in Article 7 Notice to Members. Company may, however, notify the same if notice in advance is infeasible due to inevitable causes.
  • Company may perform regular inspection, if required for supply services, and regular inspection time is notified on service supply screen.
  • Company may verify and utilize (storing member information) information of mobile phone number and product (device) provided by Member on the marketing information system of Company when Member purchases product (device) to get authentication of Customer while Member registers product (device) during use of Service.
  • Third party may register product owned by Customer by making use of barcode and barcode number. Sensitive information for use of product (device) such as control is, however, provided by discretion of Customer.


Article 11. Change of Services

  • Company is entitled to change whole or part of services upon reasonable operation and technical causes.
  • If specifics, or method and time of use of Service are changed, Company shall post reason of change, specifics of service to be changed, and supply date of changed services on initial service screen before such change.
  • Company is entitled to correct, interrupt or change part or whole of services supplied to Member free, if required for polices and management of Company, and does not compensate Member for the same unless applicable laws and decrees stipulate otherwise.


Article 12. Limit on Services

  • Should Member provide false information of mobile phone number and e-mail address, Member shall solely be responsible for any loss incurred to Member.
  • If separate authentication is required for use of Service by Member, Company may demand Member of separate authentication procedures before supplying Services.
  • Company may limit or suspend use of Service by Service without notice in advance in any of the cases enumerated below:

– Embezzlement or false input of ID and personal information by Member

– Abnormal behavior, or violation of provisions

– Causing unpleasantness or damage to Company or others by making use of abuse language on bulletin board and other online space

– Abuse of bugs or defects of Service

– Violation of applicable laws and decrees by Member

– Unjust registration of product (device) by Member without consent of customer of product (device)

  • Company does not compensate Member for correction, interruption or change of part or whole of services supplied to Member free unless applicable laws and decrees stipulate otherwise.


Article 13. Collection of Information

Company collects and uses information for the purpose of supply, maintenance, protection and improvement of Service provided to Member, development of new services, and protection of Member.

  • Company may store or use information of product (device) of Member (barcode information and product registration information within Service) when Member registers product via Service.
  • When Member uses Service, or registered product (device), information of use is automatically collected and stored.
  • Company collects information of individual devices such as hardware model, operating system version, unique device identifier, and mobile network information (including mobile phone number).
  • Subscription information of Member may be used as account information of every Member supplied by Company. Member may correct information for consistent indication on Service provided by Company.
  • When Member makes inquiry via Service, Company reserves communication records for facilitating resolution of trouble of Member.
  • Information of actual position of Member is collected and processed while Member uses Service, and position is identified by making use of diverse technologies such as IP address and GPS (e.g., peripheral equipments, Wi-Fi access point, and sensors supplying information of base station).
  • If Company uses information of Member for purposes other than those stipulated in the terms and conditions, Company asks consent to Member via Service.
  • Company may manage (operate) personal information and product (device) information at services managed by Company located in multiple countries in the world, and may processing personal information and product (device) information of users at servers located in areas other than country where Member resides.


Article 14. Supply of Information

  • Company may provide Member with information determined necessary for use of Service by Member as notification, or via mobile phone, SMS or e-mail. Member is, however, entitled to deny receiving of SMS or e-mail whenever required except information of transaction and reply to inquiry of customer pursuant to applicable laws and decrees.
  • Company is entitled to post advertisement on service screen, homepage and e-mail in relevance with operation of Service. Member receiving e-mail containing advertisement is entitled to make request for denial of receiving to Company.
  • Member does not take any actions such as change, correction or limitation of posted materials or other information relevant to Service provided by Company.
  • Affiliate may read and store account information of Member by executing agreement with Company, and utilize such information for marketing (e.g., DM) within contracted scope between Company and Affiliate. Information and roles of Affiliate are stipulated in personal information processing policies, and Affiliate shall comply with the policies.


Article 15. Third Party Services

Company may link Service to social media or other functions and services (e.g., website, plug-in and Widget) provided from third party. Further, Member may log in services provided by third part through Service provided by Company.

  • Member may log in Service provided by Company by making use of login service of Open ID provider. This login service provides options for sharing particular personal information such as name, profile photo, e-mail address and mobile phone number of Member for the purpose of authentication of Member, account registration and login.
  • Member may subscribe or log in services provided by third party by making use of member information of Service provided by Company. These third part services provide option for authentication of Member, and sharing of particular personal information with Company.
  • When Member uses account of Company, Company may indicate name and profile photo of Company, and tasks performed at applications of Company or other companies linked with Company account (e.g., review and reply) on Service provided by Company (including indication of advertisement or other commercial services).
  • Member may set his/her name and profile photo hidden from advertisement.


Article 16. Sharing Information of Company

Company does not share personal information with companies, organizations and individuals other than Company except in cases enumerated below:

  • Personal information is shared with companies, organizations and individuals upon consent of Member. If it is required to share sensible personal information, Company makes request for content to Member.
  • If domain administrator manages accounts of Company in lieu of Company, domain administrator and reseller are entitled to access Company account information of Member (e.g., e-mail address and other data).
  • Company may prove personal information to subsidiary of Company or trustful companies and individuals for performing personal information processing task of Company in lieu of Company while complying with personal information processing policies and other confidentiality and security-relevant provisions based on guides of Company.
  • Company shares personal information with companies, organizations or individuals other than Company if Company believes access, use, reserve or disclosure of personal information are required for the legal purposes enumerated below:

– Compliance with applicable laws and decrees, regulations, legal procedures or forcible demands of government

– Executing service terms and conditions including investigation of violation of the terms and conditions of use

– Detection, prevention or resolution of fraud, security or technical troubles

– Protection of Company, Member, and rights, properties and safety of general public from risk elements

– Company may share information not allowed of identification of individuals with partners of Company such as posting party, advertisement owner, and linked sites, and open such information to general public. For example, Company may open information showing typical trends of use of Service to general public.


Article 17. Ownership and Limit on Use of Copyrights

  • Copyrights and other intellectual property rights of works developed by Company are owned by Company; Member shall not use information obtained during use of services for commercial purposes with processing, duplication, publishing, distribution, broadcasting or sales, or provide such information to third party without consent of Company in advance.
  • Rights and responsibilities of posted materials developed by Member are owned by Member; Company shall not use such materials for commercial purposes within service scope, or provide them to third party without consent of Member.
  • Company may delete posted materials developed by Member including contents, design, diagram and symbol in any of the cases enumerated below without notice in advance:

– Contents slandering other members or companies, or damaging honor by defamation

– Contents harming public orders, and social morals and good manners

– Contents recognized collateral with criminal behaviors

– Contents breaching copyright and other rights of Company and third party

– Unidentified or false information

– Posting for the purpose of advertisement

– Misrepresenting administrator or responsible staffs of Company

– posting not compliant with the nature of bulletin board

– Violation of applicable laws and decrees

  • Loss of trouble resulted from posting and information of Member shall be born by Member, and Company is not responsible for such loss of trouble.
  • Should claim, lawsuit or conflict be raised by third party to Company due to posting of Member, Company shall bear all of expenses incurred from resolution of the same, and defense Company. If Company makes compensation to third party, or damage takes place on Company, Member shall reimburse Company for the compensation or damage.


Article 18. Termination of Agreement and Withdrawal from Membership

  • Member is entitled to apply for termination of agreement or withdrawal from membership via Customer Center in Service, or My Information Management menu whenever he/she desires to so, and Company shall immediately treat such application pursuant to provisions in applicable laws and decrees.
  • When Company terminate agreement, all of data of Company is eliminated immediately upon termination of agreement except Company shall reserve membership material shortages and obsolete items of system of Company pursuant to applicable laws and decrees, and personal information processing policies Company.
  • If Member does not visit Service for one year after the date of last visit, Member is classified into dormant member (dormant account) pursuant to Act on Promotion of Information and Communication Network Utilization and Information Protection Act.
  • When Member classified into dormant member visits Service within further one year, classification into dormant member is canceled; Otherwise, such member is automatically withdrawn from membership, and personal information of such member is disposed in accordance with the personal information processing policies.
  • Company is entitled to make forced withdrawal or interrupt use of Service without notice in advance, if Company falls into any of the cases enumerated in Article 5, Paragraph 3.


Article 19. Personal Information Processing Policies

Company protects personal information of Member, notifies such protection in form of personal information processing policies, and commits its endeavors into protection of personal information of Member.


Article 20. Compensation of Damages and Immunity

  • Company shall be free from responsibilities of indemnification and compensation for any damage incurred to Member relevant to use of free Service, unless Company is not responsible for intentional or critical faults.
  • Should Company stop operation of Service due to causes such as Acts of God, emergency situations or other equivalent event, Company is exempted from responsibility for trouble incurred to Company because of interruption service, and is not responsible for interruption of use of service resulted from causes that Company is responsible for.
  • Company is entitled to perform diversity of advertisement activities to Member for operation of Service. Company is not responsible for damages to Member by advertisement owner, not by Company.
  • Company is not responsible for damage resulted from use of Member by violating the terms and conditions or applicable laws and decrees such as direct transaction, or damage caused by fault of Company such as negligent understanding of methods of use, failure in checking notification, or input of incorrect information.


Article 21. Resolution of Dispute and Jurisdiction Court

  • Lawsuits between Company and Member are handled pursuant to the laws of South Korea.
  • Company accepts and treats inconvenience, complaints and other opinions from members relevant to personal information management and use of service via homepage, e-mail, phone and letters.
  • Company and Member are entitled to submit application for resolution of conflicts, if any, to Personal Information Conflict Resolution Board for rapid and effective resolution of conflict.
  • Any lawsuits from conflict on use of services shall be brought to Seoul Central Regional Court, or other courts pursuant to Civil Procedure Act of South Korea.
  • The terms and conditions may be provided in Korean version, and translation version of foreign languages (languages of countries where COWAY products are marketed such as English, Chinese, and Malaysian). If there is difference between Korean version and translation version (within scope allowed by applicable laws and decrees), Korean version prevails.


Article 22. Payment of Online Fee Billing

  • Member using goods or services supplied by Company may make payment of monthly fees for products or services from Company with any of the payment methods; payment by credit card, or real-time bank transfer.
  • Company provides payment service by making use of the payment amount deposit service of KCP. Payment amount deposit service providers may, however, vary dependent upon Service provided by Company, or county of supply of Service.

Article 23. Online Service and Product Registration of WEB/App

  • Member may receive free Service from Company by installing WEB or app provided by Company. Some of services may, however, be limited for customers other than those of Products manufactured/sold and serviced by Company.
  • Terms and conditions for use of position-based service apply if Member shall provide position information for the purpose of position-based services out of services provided by Company.
  • Member may remove service apps by mobile communication whenever he/she desires to do so.
  • Information and services may be limited if Member is not Customer when the former registers product.
  • If Member not being a Customer enters authority authentication number obtained from Customer when registering product, Member is allowed of using services and products within scope approved by Customer.
  • Non-purchasing member of all of products of Company may register products (devices); Basic authority is assigned to non-purchasing member when registering for use of basic contents services provided by Company. Customer may, however, prevent non-purchase of using basic contents services out of Services, and non-purchaser may make request for authority for registered products (devices) to Customer.
  • Customer may manage authority authentication number for use after registering products (devices) on Services and assign such number to non-purchaser; Customer is solely responsible for supply of authority authentication number.



These terms and conditions shall enter into force as of Dec. 20, 2017.

These terms and conditions shall be complied with by Coway Integrated Member or Airmega Member who subscribes Service of Company after authentication of Coway Integrated Member and Airmega Member pursuant to these terms and conditions.


1Coway air purifiers have been proven to trap dust, pollen, dander, viruses and bacteria in the air based on KCL (Korea Conformity Laboratories) testing.They have been tested in a 30㎥ size chamber according to the Korea Air Cleaning Association standard (SPS-KACA 002-132:2022 Modified) to measure the 0.01㎛ size of particle removal rate. It was tested on maximum airflow speed in normal room temperature and humidity conditions. The performance may vary in the actual living environment of customers.
→ Tested with Airmega Aim, 100, 150, 160, AP-1216L, AP-1512HH, AP-1512HHS, 200M, Icon, IconS, 230, 240, 250, 250 Art, 250S, 300, 300S, 400, 400S, ProX

299.97% of viruses, bacteria, fungi and pollen were verified to be removed from the air for Coway air purifiers which have Green True HEPA™ filter applied based on the Japan Food Research Laboratories(JFRL) testing according to JEM 1467 standard.
→ Tested with Coway Airmega AP-1512HH, AP-1512HHS, 250, 250 Art, 250S, 300, 300S, 400, 400S
→ All tested by JFRL and received above result within below time.

All tested by JFRL and received above result within below time.

- Virus: Tested with Escherichia coli phage ΦX174 NBRC 103405, 60 minutes
- Bacteria: Tested with Staphylococcus epidermidis NBRC 12993, 60 minutes
- Fungi/Mold: Tested with Penicillium citrinum NBRC 6352, 60 minutes
- Pollen: Tested with Cedar Pollen extract, 60 minutes

3Aerosol test conducted in a Biosafety level 3 laboratory with two Coway air purifier models, Coway Airmega 250 and 400 for removal of SARS-CoV-2 Aerosol by US based MRI Global, a not-for-profit laboratory and partner of US Department of Defense. The test was conducted in a 13.1ft3 chamber. Virus was aerosolized for 15 minutes and the product was turned on high for 2 minutes. Result showed each product effectively removed over 99.98% of the SARS-CoV-2 in 2 minutes. This is a result from a laboratory experiment condition and result may vary in different conditions. This result does not imply it kills SARS-CoV-2 or prevents the transmission of Covid-19. Coway Airmega 250S and 400S are identical to the tested models and has equal performance with an additional mobile connectivity function.

4The concentration of ammonia, acetaldehyde and acetic acid were proven to be removed within 30 minutes by FCG Research Institute, Inc. Human Life Science Lab. It is not a demonstration result in the actual use space. Not all odors and gases may be supported. → Tested with Coway Airmega 150, 160, AP-1512HH, AP-1512HHS, 400, 400S

5The coverage area of the air purifier is based on an area where the air cleaner can make two air changes per hour (ACPH). An air change per hour translates to how many times an air purifier can clean an area, assuming the height of a ceiling to be 8 ft, in one hour. Therefore ** means two air changes per hour means that the cleaner can clean the area once every 30 minutes and * means air changes per hour means that the air purifier can clean the area once every 60 minutes.

10Terms and conditions apply. Discounts, including promotions, coupons, bundle discount and subscription discount, cannot be stacked on top of other coupons. During promotional periods, discount codes will not be able to be applied to orders. Promo codes may apply to products only—filters, accessories, and new products within 3 months of the release date are not included.