The type of information that we collect depends on your interaction and relationship with us. We collect the below categories and types of personal information with your consent or as otherwise required or permitted by law.
• Contact Information. We may collect name, postal address, installation address, telephone number, email address, and business contact information.
• Identifiers. We may collect IP address, signature and username or email address combined with password or security question and answer.
• Financial Information. We may collect payment card number, payment card expiration date and CVV code, name of card holder, and billing address.
• Audio/Visual Data. We collect audio, electronic, photographic, visual or similar data including videos, photographs, or audio recordings inside our offices and stores.
• Commercial Information. We may collect records of products or services purchased, obtained, or considered as well as purchasing histories.
• Internet or Electronic Usage Data. We may collect data related to network and website interaction history, IP address, website cookie information, interaction with advertisements and browsing time.
• Geolocation Data. We may collect geolocation data including the general region or area from which you access our Sites.
• Professional or Employment Information. We may collect your job title, office location, business contact details, and company entity when you contact us on behalf of a third-party.
• Inferences. We may use information from the categories of personal information described above in order to create inferences about you, to reflect your preferences, characters, behavior and attitude.
We collect information in a variety of ways:
• Directly from you. We collect contact information, identifiers, financial information, and commercial information that you provide directly to us.
• When you visit our locations. When you visit our offices or facilities, we also collect contact information and audio/visual data.
• Automatically. When you access our Sites, we collect identifiers, geolocation data, and internet or electronic usage data using tools like browser cookies.
• When you visit our locations. When you visit our offices or facilities, we also collect contact information and audio/visual data.
• From third parties. We collect contact information, identifiers, financial information, and commercial information commercial information, from third-parties including our vendors, service providers, social media platforms, and your references.
• Transactional Purposes. We use contact information, identifiers, financial information and commercial information to: (i) process your purchase, rental, return, or exchange of products or services that you lease or purchase; (ii) complete your rental or purchase application; (iii) conduct credit or background checks; (iv) deliver your purchases; (v) communicate with you and provide you with customer assistance; (vi) process payment for your leased or purchased products or services; and (vii) administer contracts with our vendors, clients, and service providers.
• Account Creation. If you choose to create an account, we will collect contact information and identifiers and use that information to create your account.
• Business Operations. We use contact information, identifiers, financial information, and audio/visual data, and inferences for our day-to-day business operations including billing and debt collections, procurement, tax-related activities, maintaining records, planning, budgeting, calibration, database administration, surveys, reports, compliance, regulatory, audit, investigative purposes and other ethics and compliance reporting tools, and to support our business operations.
• Analytical Purposes. We use identifiers, internet or electronic usage data, geolocation data, commercial information, and inferences to analyze preferences, trends and statistics.
• Marketing and Promotional Purposes. We use contact information, identifiers, financial information, internet or electronic usage data, geolocation data, and inferences to improve our marketing efforts, conduct market research, provide you with our newsletter, administer surveys, prospect for new customers, customer relationship management, administering promotions, and to provide you with information about us, including personalized marketing communications.
• Maintenance and Improvement of our Sites and Systems. We use identifiers, geolocation data, and internet or electronic usage data to improve our Sites and systems, provide and maintain functionality on our Sites and systems, and help us diagnose technical and service problems and administer our Sites and systems.
• Develop and Improve Our Products and Services. We use contact information, identifiers, financial information, commercial information, geolocation data, internet or electronic usage data, audio/visual data, and inferences to help us develop new products and services and to improve and analyze our existing products and service offerings.
• Security and Fraud Prevention. We use contact information, identifiers, financial information, commercial information, geolocation data, internet or electronic usage data, audio/visual data, and inferences to: (i) protect our Sites, premises, assets, systems, products, services and intellectual property; (ii) protect us, our affiliated companies, our employees, our carriers and others from fraud, theft and other misconduct; (iii) conduct vendor due diligence; and (iv) detect and prevent fraud, theft and misconduct including by verifying the identity of those we are conducting business with.
• Legal. We use contact information, identifiers, financial information, commercial information, geolocation data, internet or electronic usage data, audio/visual data, and inferences to comply with our legal obligations, including reporting requirements, and defend ourselves in legal proceedings, and protect our company and our property, employees, and others through legal proceedings.
• Combination of Information. We combine information we obtain from different sources with publicly available information, including to create inferences about you. For example, we may combine information that we have collected offline with information we collect online. We combine information that we have collected across other third party Site. We combine information across devices, such as computers and mobile devices. We may also combine information we get from a third party with information we have.
• Other Purposes. We use contact information, identifiers, financial information, commercial information, geolocation data, internet or electronic usage data, audio/visual data, and inferences for other reasons we may describe to you.
We disclose personal information to third-parties in the following circumstances:
• Service Providers. We may share personal information with vendors and service providers who support the operation of our services, website, and our business and who need access to such information to carry out their work for us (including, for example, cloud hosting, payment processing, order fulfillment, email delivery, marketing, insurance, operating systems and platforms, transportation, and customer support services). In some cases, the vendor or service provider may directly collect the information from you on our behalf.
• Affiliates. We may share personal information with and among our parent company, subsidiaries, affiliates, or their successors or assigns.
• Marketing/Analytics/Advertising Partners. We may share personal information with third party marketing, analytics or advertising partners, including social media platforms and networks, for commercial purposes such as sending you marketing emails.
• Professional Advisors. We may share information with professional advisors, such as lawyers, bankers, tax consultants, auditors, and insurers, where necessary in the course of the professional services that they render to us.
• Government Entities. We share information with regulatory and government entities including government, administrative, law enforcement and regulatory agencies; tax authorities; and other public agencies or authorities if we think we should in order to comply with any applicable law, regulation, legal process or other legal obligation. This includes cooperating with law enforcement when we think it is appropriate, obtaining legal remedies or limiting our damages, and to enforcing or protecting our contracts, legal rights or the rights of others, including by responding to claims asserted against us.
• Corporate Transactions. We may share information with potential investors, purchasers, merger partners, and their advisors in the event we: (i) sell or transfer, or are considering selling or transferring, all or a portion of our business or assets; or (ii) are considering or engaging in any reorganization, conversion, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of our ownership interest, business or operations; or (iii) are soliciting or accepting investments.
• With Your Consent or At Your Direction. We may share information with third parties whenever you consent to or direct such sharing.
• Other Reasons. We may share information for other reasons we may describe to you.
We will retain and use your information for as long as we need it to provide you services or products, or as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We also keep a record of the fact that you have asked us not to send you direct marketing so that we can respect your request in future. We use the following criteria to determine retention periods:
• how long the information is needed to provide our services and operate our business;
• whether there are contractual or legal obligations that exist that require us to retain the information for period of time;
• whether any law, statute, or regulation allows for a specific retention period;
• whether an individual has agreed to a longer retention period;
• whether the data is considered to be sensitive data; and
• what the expectation for retention was at the time the data was provided to us.
Cookies and Tracking Technology
We want you to be aware that certain online tools exist to help us serve and recognize you when you visit our website. We receive and store certain types of information when you visit our website. When you access the website, we (including companies we work with) may place small data files on your computer or other device. These data files may be web beacons, cookies, clear gifs, pixel tags, e-tags, flash cookies, log files, or other local storage provided by your browser or associated applications. These tracking technologies, which are often referred to collectively as cookies, allow us to understand how users navigate to and around our website, view different pages, access content and request Services. We may use them, for example, to keep track of your preferences and profile information and collect general usage and volume statistical information. To learn more about interest-based advertising, tracking technologies, and how to opt out, you can visit http://www.aboutads.info/choices. You can also change you’re your preferences by clicking “Cookie Preferences” on the website footer.
Do Not Track Signals
Some browsers have a “do not track” feature. It lets you tell websites you visit that you do not want them to track your online activity. These features are not yet uniform across browsers. Our Sites are thus not currently set up to respond to these signals. For more information on Do Not Track signals, please visit https://allaboutdnt.com.
We use analytics services provided by Google Analytics. If you would like more information on how Google uses data when you visit or use our Sites, please visit www.google.com/policies/privacy/partners. If you would like to opt-out, Google provides a an opt-out tool which is available at https://tools.google.com/dlpage/gaoptout.
We follow generally accepted industry standards to protect the personal information submitted to us and have implemented reasonable technical, organization, administrative and physical measures to protect personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security and encourage you to use website and share information with caution.
We do not knowingly collect or store any personal information from anyone under the age of 16. If we become aware that we have collected or stored personal information from an individual under age 16, we will remove his or her personal information from our files. If you are a parent or guardian and believe we may have inadvertently collected personal information from your child, please notify us immediately by sending an email to firstname.lastname@example.org.
Marketing Emails: You can opt out of marketing or advertising emails by using the "unsubscribe" link or mechanism noted in communications you receive from us. You may also request to opt out of marketing or advertising emails by contacting us at email@example.com. Once we process your request, we will cease using the information for such purposes at no charge to you. If you opt out of getting marketing messages, you will continue to receive messages from us about your relationship with us where permitted by law.
Phone Calls and Text Messages: If you do not want to receive marketing phone calls or text messages from us, please inform us that you no longer want to receive calls from us when you receive a call from us, or reply STOP to a text message from us. You can also opt-out of telemarketing by contacting us at firstname.lastname@example.org.
Shine The Light. If you are a California resident, this section applies to you. The California Shine the Light law (Cal. Civ. Code § 1798.83) permits residents of California to request certain details about how their information is shared with third parties for the third-parties’ direct marketing purposes. If you are a California resident and would like to make such a request, please use our privacy request form or call us toll free at 1-800-285-0982 (US and Canada only). For all request, you must provide us with your name, email address, phone number, and mailing address.
This section applies to residents of California.
Sale or Sharing of Personal Information. We do not sell personal information in exchange for money. In the 12 months preceding the last updated date below, we have “sold” or “shared” (as those terms are defined in the CCPA) the following categories of personal information: identifiers, commercial information, internet or electronic usage data, geolocation data, and inferences. We do not knowingly sell or share the personal information of minors under the age of 16.
Use or Disclosure of Sensitive Personal Information. In the 12 months preceding the last updated date below, we have not used or disclosed sensitive personal information for purposes to which the right to limit use and disclosure applies under the CCPA.
Disclosure for a Business Purpose: In the 12 months preceding the last updated date below, we have disclosed the following categories of personal information to the following categories of third party recipients:
|Category of Personal Information
|Categories of Recipients
|Internet or Electronic Usage Data
Subject to certain exceptions and limitations, the CCPA affords California consumers the following rights:
• You have the right to request that we tell you (i) what personal information we have collected about you, (ii) the sources of that information, (iii) the business or commercial purposes for collecting, selling or sharing the personal information; and (iv) the categories of third-parties to whom we have disclosed personal information.
• You have the right to request that we provide you with a copy of your personal information.
• You have the right to request that we delete your personal information.
• You have the right to opt-out of the sale of your personal information.
• You have the right to opt out of the sharing of your personal information for cross-context behavioral advertising.
• You have the right to direct us to limit the use or disclosure of your sensitive personal information to only the purposes specified in the CCPA.
• You have the right to correct inaccurate personal information that we hold about you.
• You have the right to not be discriminated against for exercising any of your CCPA rights. We will not discriminate against you, deny you services, charge you a different price, or provide you with a lesser quality of services if you exercise any of your CCPA rights.
Exercising Your Rights: To exercise any of your rights, please use our privacy request form or call us toll free at 1-800-285-0982 (US and Canada only). For all request, you must provide us with your name, email address, phone number, and mailing address. We will verify your identity by matching the information we have collected against the information you have provided. Failure to provide the foregoing information may prevent us from processing your request. If you have requested that we correct your personal information, we may contact you to request additional information about the personal information that you believe is inaccurate, including supporting documentation. In order to designate an authorized agent to act on your behalf, you must send a signed, written authorization to us at email@example.com.
Cross-Context Behavioral Advertising. We engage in online advertising practices (and certain analytics or similar activities), which may be considered a “sale” or “share” for cross-context behavioral advertising. In addition to submitting the form above, you may need to disable sharing through cookies set by third parties on our Sites. To manage your cookie preferences, please click “Cookie Preferences” on the website footer and ensure that analytics and advertising cookies are disabled.
Global Privacy Control and Opt-Out Preference Signals. Some browsers or browser extensions also allow you to tell websites not to share your information for cross-contextual behavioral advertising through the “global privacy control” or other opt-out preference signals. We will respond to these signals in a frictionless manner. If you have enabled Global Privacy Control or an opt-out preference signal on your browser or extension, we will honor such requests that can be recognized by our Sites by disabling analytics and advertising cookies. Please note that we may not be readily able to associate an opt-out preference signal with other personal information such as your email address. You will also only be opted out of online sales or sharing of personal information through your use of , and will need to turn it on for each browser you use. Refer to the “Exercising Your Rights” above if you would like to extend your opt-out request beyond the online advertising practices described above. Please note that If you configure this setting on your browser, certain features on our Sites may not work and you will receive less targeted advertising. You will also need to turn the setting on for each browser that you use.
If you have any questions about this Policy or our data practices, please email us at firstname.lastname@example.org or call us toll free at 1-800-285-0982 (US and Canada only). Our customer center operating hours are Monday through Friday, from 7:00 AM to 8:00 PM CST.
Exercising Your Rights: To exercise any of your rights, please use our privacy request form or call us toll free at 1-800-285-0982 (US and Canada only). For all request, you must provide us with your name, email address, phone number, and mailing address.
Effective Date: March 2, 2020
Last Updated: November 6, 2023
1Coway air purifiers have been proven to trap dust, pollen, dander, viruses and bacteria in the air based on KCL (Korea Conformity Laboratories) testing.They have been tested in a 30㎥ size chamber according to the Korea Air Cleaning Association standard (SPS-KACA 002-132:2022 Modified) to measure the 0.01㎛ size of particle removal rate. It was tested on maximum airflow speed in normal room temperature and humidity conditions. The performance may vary in the actual living environment of customers.
→ Tested with Airmega Aim, 100, 150, 160, AP-1216L, AP-1512HH, AP-1512HHS, 200M, Icon, IconS, 230, 240, 250, 250 Art, 250S, 300, 300S, 400, 400S, ProX
299.97% of viruses, bacteria, fungi and pollen were verified to be removed from the air for Coway air purifiers which have Green True HEPA™ filter applied based on the Japan Food Research Laboratories(JFRL) testing according to JEM 1467 standard.
→ Tested with Coway Airmega AP-1512HH, AP-1512HHS, 250, 250 Art, 250S, 300, 300S, 400, 400S
→ All tested by JFRL and received above result within below time.
All tested by JFRL and received above result within below time.
- Virus: Tested with Escherichia coli phage ΦX174 NBRC 103405, 60 minutes
- Bacteria: Tested with Staphylococcus epidermidis NBRC 12993, 60 minutes
- Fungi/Mold: Tested with Penicillium citrinum NBRC 6352, 60 minutes
- Pollen: Tested with Cedar Pollen extract, 60 minutes
3Aerosol test conducted in a Biosafety level 3 laboratory with two Coway air purifier models, Coway Airmega 250 and 400 for removal of SARS-CoV-2 Aerosol by US based MRI Global, a not-for-profit laboratory and partner of US Department of Defense. The test was conducted in a 13.1ft3 chamber. Virus was aerosolized for 15 minutes and the product was turned on high for 2 minutes. Result showed each product effectively removed over 99.98% of the SARS-CoV-2 in 2 minutes. This is a result from a laboratory experiment condition and result may vary in different conditions. This result does not imply it kills SARS-CoV-2 or prevents the transmission of Covid-19. Coway Airmega 250S and 400S are identical to the tested models and has equal performance with an additional mobile connectivity function.
4The concentration of ammonia, acetaldehyde and acetic acid were proven to be removed within 30 minutes by FCG Research Institute, Inc. Human Life Science Lab. It is not a demonstration result in the actual use space. Not all odors and gases may be supported. → Tested with Coway Airmega 150, 160, AP-1512HH, AP-1512HHS, 400, 400S
5The coverage area of the air purifier is based on an area where the air cleaner can make two air changes per hour (ACPH). An air change per hour translates to how many times an air purifier can clean an area, assuming the height of a ceiling to be 8 ft, in one hour. Therefore ** means two air changes per hour means that the cleaner can clean the area once every 30 minutes and * means air changes per hour means that the air purifier can clean the area once every 60 minutes.
10Terms and conditions apply. Discounts, including promotions, coupons, bundle discount and subscription discount, cannot be stacked on top of other coupons. During promotional periods, discount codes will not be able to be applied to orders. Promo codes may apply to products only—filters, accessories, and new products within 3 months of the release date are not included.