AIRMEGA + ALEXA
FAQs
Below please find a list of FAQs when using Alexa with Airmega. If you still need assistance, please contact our customer service center at 1-800-285-0982.
For additional support, please refer to Amazon’s Alexa support pages:
https://www.amazon.com/alexasupport
https://www.amazon.com/echosupport
https://www.amazon.com/help/alexa/quickfixes
Please check if the Airmega and your Alexa device are both connected to a stable network. If the problem persists after fixing the possible network issue, determine which device is not working properly by checking the Airmega using the iOS/Android application and using other (non-Airmega) commands. For additional help please go to:
https://www.amazon.com/help/alexa/quickfixes.
If the Airmega application is not working, it may be due to the following reasons:
- The server may be down (notification will be sent for scheduled maintenance). If you receive a notification of “Server maintenance. Please try later”, it means that we’re working on the server and should be back up in few hours.
- Check if the Airmega is powered on. Airmega will only recognize command(s) to power on the device when off.
- The device may not be plugged in.
If the problem consists, please contact us on our website, we’re here to help!
Alexa might not be hearing you correctly or your Airmega might not be correctly linked to Alexa. For help with fixing these issues please go to:
https://www.amazon.com/help/alexa/quickfixes. Note: The Airmega may recognize the command up to 10-seconds after the device is turned off.
This error message means that the Airmega unit it disconnected from Alexa.
This means the Airmega is currently not turned on.
This means the Airmega is no longer connected to the server.
This error message means that the Airmega server is currently under maintenance and should be back online soon.
Disclaimers
1Coway air purifiers have been proven to trap dust, pollen, dander, viruses and bacteria in the air based on KCL (Korea Conformity Laboratories) testing.They have been tested in a 30㎥ size chamber according to the Korea Air Cleaning Association standard (SPS-KACA 002-132:2022 Modified) to measure the 0.01㎛ size of particle removal rate. It was tested on maximum airflow speed in normal room temperature and humidity conditions. The performance may vary in the actual living environment of customers.
→ Tested with Airmega Aim, 100, 150, 160, AP-1216L, AP-1512HH, AP-1512HHS, 200M, Icon, IconS, 230, 240, 250, 250 Art, 250S, 300, 300S, 400, 400S, ProX
299.97% of viruses, bacteria, fungi and pollen were verified to be removed from the air for Coway air purifiers which have Green True HEPA™ filter applied based on the Japan Food Research Laboratories(JFRL) testing according to JEM 1467 standard.
→ Tested with Coway Airmega AP-1512HH, AP-1512HHS, 250, 250 Art, 250S, 300, 300S, 400, 400S
→ All tested by JFRL and received above result within below time.
All tested by JFRL and received above result within below time.
- Virus: Tested with Escherichia coli phage ΦX174 NBRC 103405, 60 minutes
- Bacteria: Tested with Staphylococcus epidermidis NBRC 12993, 60 minutes
- Fungi/Mold: Tested with Penicillium citrinum NBRC 6352, 60 minutes
- Pollen: Tested with Cedar Pollen extract, 60 minutes
3Aerosol test conducted in a Biosafety level 3 laboratory with two Coway air purifier models, Coway Airmega 250 and 400 for removal of SARS-CoV-2 Aerosol by US based MRI Global, a not-for-profit laboratory and partner of US Department of Defense. The test was conducted in a 13.1ft3 chamber. Virus was aerosolized for 15 minutes and the product was turned on high for 2 minutes. Result showed each product effectively removed over 99.98% of the SARS-CoV-2 in 2 minutes. This is a result from a laboratory experiment condition and result may vary in different conditions. This result does not imply it kills SARS-CoV-2 or prevents the transmission of Covid-19. Coway Airmega 250S and 400S are identical to the tested models and has equal performance with an additional mobile connectivity function.
4The concentration of ammonia, acetaldehyde and acetic acid were proven to be removed within 30 minutes by FCG Research Institute, Inc. Human Life Science Lab. It is not a demonstration result in the actual use space. Not all odors and gases may be supported. → Tested with Coway Airmega 150, 160, AP-1512HH, AP-1512HHS, 400, 400S
5The coverage area of the air purifier is based on an area where the air cleaner can make two air changes per hour (ACPH). An air change per hour translates to how many times an air purifier can clean an area, assuming the height of a ceiling to be 8 ft, in one hour. Therefore ** means two air changes per hour means that the cleaner can clean the area once every 30 minutes and * means air changes per hour means that the air purifier can clean the area once every 60 minutes.
10Terms and conditions apply. Discounts, including promotions, coupons, bundle discount and subscription discount, cannot be stacked on top of other coupons. During promotional periods, discount codes will not be able to be applied to orders. Promo codes may apply to products only—filters, accessories, and new products within 3 months of the release date are not included.
