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Amazon Alexa


Below please find a list of FAQs when using Alexa with Airmega. If you still need assistance, please contact our customer service center at 1-800-285-0982.

For additional support, please refer to Amazon’s Alexa support pages:

Please check if the Airmega and your Alexa device are both connected to a stable network. If the problem persists after fixing the possible network issue, determine which device is not working properly by checking the Airmega using the iOS/Android application and using other (non-Airmega) commands. For additional help please go to:

If the Airmega application is not working, it may be due to the following reasons:

  1. The server may be down (notification will be sent for scheduled maintenance). If you receive a notification of “Server maintenance. Please try later”, it means that we’re working on the server and should be back up in few hours.
  2. Check if the Airmega is powered on. Airmega will only recognize command(s) to power on the device when off.
  3. The device may not be plugged in.

If the problem consists, please contact us on our website, we’re here to help!

Alexa might not be hearing you correctly or your Airmega might not be correctly linked to Alexa. For help with fixing these issues please go to: Note: The Airmega may recognize the command up to 10-seconds after the device is turned off. 

This error message means that the Airmega unit it disconnected from Alexa.

This means the Airmega is currently not turned on.

This means the Airmega is no longer connected to the server.

This error message means that the Airmega server is currently under maintenance and should be back online soon.