IoCare Privacy Policy

We are well aware of the importance of the privacy of the members (hereinafter “Coway IoCare member”) who use the website ( of Coway Co., Ltd. (hereinafter “Company”). So we abide by the following privacy policy: This privacy policy is subject to change according to the company’s policy. Members are recommended to check for any changes on the website of the “Coway IoCare Members” at any time. The privacy policy of “Coway IoCare member” will be updated if there is any change in laws or guidelines related to the policy. The privacy policy includes the following:


  1. Collection of personal information and purpose of use
  2. Processing and retention period of personal information
  3. Providing personal information to a third party
  4. Consignment of personal information processing
  5. Procedures and methods of destroying personal information
  6. Chief Privacy Officer
  7. The rights of the legal representative of the member and how to exercise them
  8. Member’s rights and obligations
  9. Technical and administrative measures to protect personal information
  10. Matters concerning installation and operation of the automatic collection device of personal information, and rejection to it
  11. Change of privacy policy and obligation of notification


  1. Collection of personal information and purpose of use

(1) The purpose of collecting personal information of the members is to collect the minimum information necessary to confirm the identity of the members and their intention to use our services, and provide appropriate services to them. We may collect additional information when necessary to deal with payments, delivery and complaints.

(2) The Company will not use this information for any other purpose other than the original purpose of collection, or will not provide it to a third party without the consent of the member.

(3) The Company collects the following personal information for membership, smooth customer counseling, confirmation of identity, delivery and confirmation of notices, communication procedures such as confirmation of the personal intention, and provision of services (products) and events.

Type Purpose Item
Coway IoCare member”
(Web, Mobile)
Member management, identity verification, and service provision (Required) Full name (nickname), member ID, mobile phone number or email
* When using a registered product, you’re required to provide your mobile phone number
(Optional) Mobile phone number or email
  Order and payment Name of financial institution, credit card number (card number, expiration date), and account number
  Delivery and installation of goods Recipient and service user name, phone number, address, invoice number, product information (product name, model name, bar code number, etc.)


(4) The Company may collect personal information in the following manner:
Homepage, mobile service (web/app) membership, writing, fax, telephone, call center, event participation, etc.

(5) For collecting personal information, the Company shall establish procedures so that the minimum personal information required for service provision is classified as “mandatory information” and other personal information is classified as “optional information”. The Company does not refuse to provide its services to those who do not provide further personal information other than the minimum personal information needed for the membership.


(6) Collection and use of personal information via smartphone mobile apps

  1. Before collecting or transmitting the personal information of the members, we notify them of the fact and obtain their approval.
  2. Even if the app is deleted from the smartphone, the member’s account will be retained, so please contact Customer Center (1588-5200) to withdraw the membership and remove your records.


  1. Processing and retention period of personal information

(1) In principle, the personal information of the member is destroyed without delay when the purpose of collecting and using the personal information is achieved.

(2) If it is necessary to preserve the information in accordance with relevant laws such as the Commercial Act, the Act on the Consumer Protection in Electronic Commerce, etc., the Company keeps the member’s information for a certain period as stipulated by the relevant laws and regulations.

Related Acts Information Retention period
Act on the Consumer Protection in Electronic Commerce, etc. Records of agreement or withdrawal 5 years
Records of payment and goods supply 5 years
Records of consumer complaints or disputes 3 years
Protection of Communications Secrets Act Website access history 3 months


  1. Providing personal information to a third party

The Company, in principle, does not use personal information of members or provide it to other persons, or other companies or organizations beyond the notifications stated in “1. Purpose of Collection and Use of Personal Information”. However, the following exceptions apply:

(1) If the member agrees to provide their personal information to a third party

(2) If there are special regulations in other laws


  1. Consignment of personal information processing

In order to provide good services, the Company entrusts its tasks to an external agency (hereinafter “personal information processing consignment”) with regard to collection, storage, processing, use, provision, management and destruction of personal information.  When any of the following items are changed, we will also obtain the member’s consent.

  1. A person who is entrusted with handling personal information
  2. Consigned services for personal information processing

(2) The company entrusts personal information processing as follows:

Trustee Consigned services Retention and use of personal information
AWS System construction, maintenance and operation Until the consignment purposes are
fulfilled, and the contract ends
SureM Send SMS
Agenda NYC Marketing agency


  1. Procedures and methods of destroying personal information

(1) The Company shall, in principle, destroy the personal information provided by the member without delay after the purpose of collection and use has been achieved.

(2) The information collected through membership registration is stored in a separate DB after the purpose is achieved, and deleted after a certain period of time.


  1. Chief Privacy Officer

We value your opinions very much, and you can report to the privacy protection authority regarding the complaints about privacy that may arise while you use our services. (1588-5200,

Chief Privacy Officer Name Organization Position
Privacy Manager Ahn Jinhyeok ICT Strategy Room Chief
Privacy Manager Nam Dongo Information Strategy Team Team Leader
Complaints handling of personal information Jung Jinhee Information Strategy Team Team member

In addition, you can contact the following organization to resolve a dispute or consult about personal information infringement.
– Total support portal for personal information protection:
– Privacy Call Center and Dispute Mediation Committee: an area code)118
– Cyber Crime Investigation Division, Supreme Prosecutors’ Office: (With no area code)
– Cyber Bureau, National Police Agency: / 182 (With no area code)


  1. The rights of the legal representative of the member and how to exercise them

(1) The members and their legal representatives may at any time view or modify their own personal information, and may request to terminate their subscription.
(2) You can view or correct your personal information, or withdraw your membership after your identity is confirmed by clicking “Change personal information” or “Withdraw membership” (withdraw your consent).
(3) If you contact the personal information manager in writing or in person by phone or e-mail, we will check and take actions.
(4) If a member requests correction of an error in personal information, we will not use or provide the existing information until the correction is completed. Also, if wrong personal information has already been provided to a third party, we will notify them of the fact so that corrections are made without delay.
(5) As for the personal information that has been revoked or deleted at the request of the members or their legal representative, the Company shall process it according to the “Article 2 Processing and Retention Period of Personal Information“, and shall not view or use it for other purposes.


  1. Member’s rights and obligations

Members shall be responsible for the damage caused by incorrect information entered by them, and for maintaining the security of ID and password. Those who enter false information or steal private information, they may lose membership or their access to the service may be suspended. The member must comply with the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and the Personal Information Protection Act and other personal information laws.

  1. Technical and administrative measures to protect personal information

The Company takes the following technical and administrative measures to ensure that personal information of members is not lost, stolen, leaked, altered or damaged in the process of handling it.

We apply protection measures such as encryption of personal identification information to keep it from hacking, training of handling staffs, minimizing the number of the handling staffs, and operation of a dedicated organization for protection of personal information.


  1. Matters concerning installation and operation of the automatic collection device of personal information, and rejection to it

The Company uses “cookies” that store and retrieve information from members in order to provide customized services to members.
A cookie is a small amount of information that a server (HTTP) running a website sends to a member’s computer browser, and is stored on the hard disk in the member’s PC.
The company uses cookies for the following purposes:

(1) The purpose of the cookies
Cookies are used for target marketing and customized services as they can help analyze the access frequency and visit time of members and non-members, grasp member’s tastes and interests, and identify the level and frequency of member’s participation in various events.

(2) Installing / operating and rejecting cookies
Members have options of accepting cookies. Through the options in the web browser, members can choose whether to allow all cookies, or check each time a cookie is saved, or refuse to accept all the cookies.
However, if you refuse to save cookies, you may not be able to use some services that require login.
– How to set cookies (for Internet Explorer): From your web browser, go to Tools > Internet Options > Privacy at the top.


  1. Change of privacy policy and obligation of notification

If you add, delete or modify the content of the current privacy policy, you will be informed through the “Notice” on the website at least seven (7) days before the revision. However, if there is a significant change in the member’s rights, such as the collection and use of personal information and providing it to a third party, we will notify you at least thirty (30) days in advance.

– Effective date: December 20, 2017